A little help with gifting
Frequently asked questions
Answers to the questions that come up most.
How can I shop with Bird & Trove?
Choose a ready-to-give gift box, build a gift with individual items, or explore custom & corporate gifting for a larger project.
How does Build a Gift work?
Choose a medium or large box, select your items and add a personal message. A medium box typically fits 3–5 items; a large box typically fits 5–8. Fit depends on the size of the items. If your selections need more room, we’ll upgrade your medium blush box to a large navy box at no extra charge.
Can I add a personal message?
Yes. Add your To, message and From details on the gift page before adding your gift to the cart.
Do you offer corporate, bulk or event gifts?
Yes. We offer bulk and event gifting, with bulk-order discounts and customization options. Tell us about your project so we can confirm pricing, quantities and timing.
Can I send gifts to more than one address?
For individual orders, place a separate order for each delivery address. For a larger project with multiple recipients, contact us about custom gifting.
Where do you ship, and how long does it take?
Our website ships to addresses within the United States. Please allow up to two business days for processing regular orders, plus carrier transit time. Larger orders may need additional preparation time. See our shipping policy for details; available shipping options and rates appear at checkout.
Can I request a preferred shipment date?
For a preferred shipment date, please contact us before ordering so we can confirm availability and timing. A shipment date is the date your gift leaves us; delivery timing depends on the carrier.
Do you offer local delivery or pickup?
Local delivery in Barrington, Illinois and the surrounding area, and pickup, are available by arrangement. Please contact us before ordering to confirm availability and coordinate the details.
Can I change an order or delivery address?
Please contact us as soon as possible with your order number and the details. Changes depend on the order’s status; we cannot guarantee a change once an order has been processed or shipped.
What if something arrives damaged?
Please contact us with your order number and photos of the damage. Our refund and returns policy explains the exchange process and notification period.
What is your return policy?
Our gifts are final sale, with the exceptions explained in our refund and returns policy for damaged items and returned, undeliverable gifts.